SHIPPING POLICY

Last updated: August 2026

At DTD, we ship worldwide.

Every order is prepared through our international fulfillment network and shipped directly to its destination with tracked delivery.

We’ve built our shipping process to keep things simple: place your order, receive your tracking, and let us handle the rest.

ORDER PROCESSING

Orders are typically processed within 1–3 business days.

Once your order has been dispatched, you’ll receive a shipping confirmation email containing your tracking information.

During product launches, holidays, or periods of unusually high demand, processing may take slightly longer.

ESTIMATED DELIVERY TIMES

Most orders arrive within 5–12 business days after dispatch.

Depending on your destination, local carrier network, customs processing, or other circumstances outside our control, delivery can occasionally take up to 15 business days.

Please note that these are estimated delivery times rather than guaranteed delivery dates.

WORLDWIDE SHIPPING

DTD ships to most countries worldwide.

International orders travel through our global fulfillment and carrier network before being handed over to a local delivery partner where applicable.

The carrier shown on your tracking page may therefore change during the journey. This is completely normal.

TRACKING YOUR ORDER

Every eligible shipment includes tracking.

Once your order leaves our fulfillment facility, we’ll send your tracking details to the email address used at checkout.

Tracking information can sometimes take 24–72 hours to display its first update after dispatch.

If your tracking temporarily stops updating, don't panic. International shipments can move between logistics hubs without receiving a public scan at every stage of the journey.

MULTIPLE ITEMS

If your order contains multiple items, they may occasionally be shipped separately depending on availability and fulfillment logistics.

If this happens, you may receive more than one tracking number.

There is no additional shipping charge for split shipments caused by our fulfillment process.

CUSTOMS, DUTIES & IMPORT TAXES

International shipments may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.

Where these charges are not collected at checkout, they remain the responsibility of the recipient.

DTD does not control customs authorities and cannot predict whether additional charges will apply to a particular shipment.

Customs clearance may also occasionally extend the estimated delivery timeframe.

DELIVERY ADDRESS

Please make sure your shipping address is complete and accurate before placing your order.

If you notice an error, contact us as soon as possible.

We’ll do our best to update the address before fulfillment begins, but once an order has entered processing or has been dispatched, we cannot guarantee that changes will be possible.

DTD cannot be held responsible for failed deliveries caused by an incorrect or incomplete address provided at checkout.

DELAYED ORDERS

Most orders arrive comfortably within the estimated timeframe, but international logistics occasionally have other plans.

Weather, customs inspections, carrier disruptions, peak seasons, local delivery conditions, and other events outside our reasonable control can cause delays.

If your order appears unusually delayed, contact us and our team will investigate the shipment with the carrier.

We won't leave you guessing.

LOST PACKAGES

If tracking indicates that a shipment has been lost in transit, contact our support team.

Once the loss has been confirmed with the carrier, we’ll work with you to arrange an appropriate resolution in accordance with our refund and replacement policies.

MARKED AS DELIVERED, BUT NOT RECEIVED

If tracking shows your package as delivered but you cannot locate it, please first:

• Check around the delivery location and any safe places.
• Ask members of your household or building.
• Check with neighbors where appropriate.
• Contact the local carrier shown on your tracking information.

If the package still cannot be located, contact DTD and we’ll help investigate.

QUESTIONS?

Something weird happening with your shipment?

Contact us through our Contact page.

Include your order number and the email address used to place the order so we can help you as quickly as possible.

You handle the drifting. We’ll handle the shipping.