RETURNS & REFUND POLICY

Last updated: August 2026

We want you to love your DTD order.

If something genuinely isn’t right, we’ll make it right.

Because our products are fulfilled specifically for each order and shipped through our international fulfillment network, we do not generally accept returns or refunds for simple changes of mind, buyer’s remorse, or accidental purchases, except where required by applicable consumer law.

Please review your order carefully before completing checkout.

SOMETHING WRONG WITH YOUR ORDER?

If your item arrives:

• Damaged
• Defective
• Incorrect
• Significantly different from what you ordered
• Missing essential components

please contact us within 14 days of delivery.

Include your order number, a short description of the issue, and clear photos or video showing the problem.

Our team will review your request and determine the most appropriate solution, which may include a replacement, partial refund, or full refund, depending on the circumstances.

Do not return an item before contacting us.

Unauthorized returns may not be accepted or refunded.

CHANGE OF MIND

We do not generally offer returns or refunds because you changed your mind, no longer want the product, ordered by mistake, or decided you would prefer something else.

This does not affect any cancellation or withdrawal rights that cannot legally be excluded under the consumer laws applicable to your purchase.

Where such a statutory right applies, we will of course honor it.

ORDER CANCELLATIONS

We move quickly once an order is placed.

If you need to cancel or modify your order, contact us as soon as possible after purchase.

If fulfillment has not yet begun, we’ll do our best to accommodate your request.

Once an order has entered processing, been fulfilled, or shipped, we may no longer be able to cancel or modify it.

DAMAGED OR DEFECTIVE ITEMS

Please inspect your order shortly after delivery.

If your product arrives damaged or defective, contact us within 14 days and provide clear photographic or video evidence of:

1. The product and the issue
2. The packaging it arrived in
3. The shipping label, where relevant

Please keep the product and its original packaging while your claim is being reviewed.

We may require additional information before approving a replacement or refund.

NORMAL PRODUCT VARIATIONS

Minor differences that do not affect the normal use or functionality of the product are not necessarily considered defects.

Small variations in color, finish, packaging, or appearance may occur due to manufacturing processes, photography, screen settings, or production batches.

Claims are assessed individually and reasonably.

RETURN AUTHORIZATION

If we determine that a physical return is necessary, our support team will provide you with return instructions.

Please do not send products back to the address shown on the original shipping package unless we specifically instruct you to do so.

Our fulfillment and returns locations may be different.

Items returned without authorization, to an incorrect address, or without the requested information may not be eligible for reimbursement.

RETURN CONDITION

Where a return is approved, the product must generally be returned:

• In its original condition
• With all included components and accessories
• Without damage caused after delivery
• In its original packaging where reasonably possible

We reserve the right to reduce or refuse a discretionary refund where an item has been used, damaged, altered, or returned incomplete, subject always to applicable law.

RETURN SHIPPING COSTS

For a confirmed defective, damaged, or incorrect item, DTD will provide an appropriate resolution and, where a return is required, will handle return shipping as required by applicable law.

For any other return that we voluntarily approve, return shipping costs may be the responsibility of the customer.

Original shipping charges are generally non-refundable unless required by law or the issue resulted from an error on our part.

REFUNDS

Once an approved refund has been processed, it will be issued to the original payment method.

Please allow your bank or payment provider additional time to post the refund to your account.

Processing times vary between financial institutions and are outside DTD’s control.

REFUSED & UNCLAIMED DELIVERIES

Please follow your tracking information and make reasonable efforts to receive your shipment.

Packages refused without authorization, left unclaimed, or returned because the recipient failed to collect them are not automatically eligible for a full refund.

If a package is returned to us, any refund or reshipment will be assessed based on the circumstances and applicable law. Shipping, return-to-sender, customs, or handling costs may be deducted where legally permitted.

INCORRECT ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

If an order cannot be delivered because the address supplied at checkout was incorrect or incomplete, we cannot guarantee a free replacement or refund.

Contact us immediately if you notice an address error. If the order has not yet entered fulfillment, we’ll do our best to correct it.

LOST SHIPMENTS

A shipment experiencing a delay is not automatically considered lost.

If tracking indicates that your package may have been lost in transit, contact us and we’ll investigate with the carrier.

Where a shipment is confirmed as lost, we’ll provide an appropriate resolution.

ABUSE & FRAUDULENT CLAIMS

DTD reserves the right to refuse claims where there is reasonable evidence of fraud, abuse, manipulation, repeated misuse of our policies, or intentionally damaged products.

This does not limit any rights you may have under applicable consumer protection law.

YOUR STATUTORY RIGHTS

Nothing in this policy is intended to exclude, restrict, or override consumer rights that cannot legally be waived in your country or region.

Where mandatory consumer protection laws provide you with additional cancellation, return, repair, replacement, or refund rights, those rights will apply.

NEED HELP?

Contact us through our Contact page with your order number and the email address used at checkout.

If something genuinely went wrong, we’ll sort it out.

No drama. Just send us the evidence and we’ll take it from there.